Debit notes

A debit note is the opposite of a credit note: it increases what a customer owes on an invoice you've already issued. Use it when you undercharged — a missed item, an extra fee, or a price correction on a bill that's already gone out.

🔷 For managers & admins

Debit notes are part of the ZATCA e-invoicing feature and only appear when that module is enabled. Creating one needs sales.debit-notes.create; posting it needs sales.debit-notes.post.

Screenshot pendingRoute /debit-notes, retail SA demo

Debit notes, each referencing the invoice it corrects.

Issuing a debit note

1. Go to Debit Notes and select New Debit Note.
2. Pick the Customer.
3. Choose the Reference Invoice (required). A debit note must reference the invoice it corrects — it inherits that invoice's tax treatment and its standard/simplified class, and the branch fills in from it.
4. Set the Issue Date, and a Due Date if relevant.
5. Add the line items for the extra charge — the amounts you're adding to the original bill.
6. Select Save to store it as a draft.
7. When it's correct, Post the debit note. Posting finalises it and books the accounting entry.

A posted debit note can't be cancelled

Once a debit note is posted and accepted by ZATCA it's a legal document — you can't simply cancel it. To reverse it, raise a credit note against it instead.

Debit note vs credit note

	Credit note	Debit note
Effect	Reduces what the customer owes (refund / return)	Increases what the customer owes (extra charge)
Typical use	Return, overcharge, goodwill	Undercharge, missed item, added fee
References	The original sale/invoice	The original invoice (required)

On the mobile app

More → Debit notes lists them, and you can raise or edit one there. The row only appears when the ZATCA module is enabled, which is what the feature needs — see Modules.

Next steps

• Credit notes
• Invoices
• ZATCA e-invoicing