Repair jobs

If your shop repairs devices, Repair Jobs tracks each one from the moment it comes in to the moment it's handed back — the device, the customer, the fault, the price and where it is in the workflow.

🔷 For managers & admins

Repairs need the repairs module enabled, plus the relevant repairs.jobs.* permissions.

Screenshot pendingRoute /repairs with a few jobs

Track every repair by status, from Received to Delivered.

Creating a repair job

1. Go to Repair Jobs and select New Repair Job.
2. Customer & branch — choose the customer and the branch taking the device in.
3. Device — set the device type (mobile/tablet/laptop/other), priority (low/normal/urgent), brand, model, serial/IMEI and the device passcode.
4. Repair details — record the reported issue, any internal technician notes, an estimated cost and an estimated ready date.
5. Parts & labour — add line items for parts and work.
6. Save. The job gets a job number and starts at Received.

The mobile POS app provides the same repair intake fields and parts-and-labour lines as the web POS, including editing an existing job from its repair detail.

Tracking through the workflow

Each job moves through a set status flow:

Any stage can also be Cancelled. The list shows a card per status with live counts, and each row shows the job number, customer, device, status, priority and date. Update a job's status as the work progresses; the allowed next steps are enforced for you.

Handing it back / billing

When the repair is done and collected, you can convert the job into an invoice so the customer pays for parts and labour — the invoice links back to the repair job.

Next steps

• Managing orders
• Customers
• Point of Sale overview