Support tickets

Need help from the ZeylonPOS team? Raise a support ticket and track its progress and replies in one place.

🔷 For managers & admins

Viewing tickets needs support.tickets.read; creating tickets and replying need support.tickets.create.

Screenshot pendingRoute /support/tickets, logged in as an admin

Each ticket shows its number, status and priority.

Raising a ticket

1. Go to Support tickets (/support/tickets) and select New Ticket.
2. Enter a clear subject and a description of the problem.
3. Choose a category — Billing, Technical Issue, Feature Request, Account or Other.
4. Set a priority — Low, Medium, High or Urgent.
5. Select Submit Ticket.

You're taken to the ticket, where a ticket number is assigned so you can refer to it later.

Tracking and replying

Open any ticket to see its full conversation. Your messages are labelled You; the team's replies are labelled Support.

• Type in the reply box and select Send Reply to continue the conversation.
• Once a ticket is Resolved or Closed, the reply box is hidden and no further replies can be added.

Statuses and priorities

Status	Meaning
Open	Submitted, awaiting first response
In Progress	Being worked on
Waiting	Waiting on you or a third party
Resolved	A fix or answer has been given
Closed	Finished — no more replies

Priorities are Low, Medium, High and Urgent — pick the one that matches the impact so urgent issues surface first.

Next steps

• Subscription & billing
• Notifications
• Administration overview